Top<<

Shoe Size Chart

We offer you a size chart for Argentine, Europe, UK and American, to be sure about your right fit and choice of size.

Size chart Women

Size Chart Men

ˆ Top

Exchange/Refund Policy

* Specific terms on the return and exchange of goods vary with different items as followings:

Tango Shoes

We guarantee all merchandise to be free of defects in materials and workmanship. If a problem occurs, we will revalue or replace the item at our option and to our mutual satisfaction. This guarantee does not cover normal wear and tear or airline damage. If you experience any problems with the quality of our products, please contact us and we will be happy to serve you.

Shoe exchanges and returns allowed only if shoes are unsoiled, and in original condition. Please try your shoes on a carpet or other clean, soft surface to prevent any scratching of the soles. Shoes with soiled, scratched or marked soles or shoes which have been worn CANNOT be returned. Shoe box interior packing must be included. Do not destroy shoe boxes by taping them directly as you will be charged for a new box ($5.00)....Customer will pay any shipping expenses.
Exchanges and Refunds on catalog items can be made only within 10 days of shipment. All merchandise that is returned must be in original new condition, the way you received it.

For returns, you are responsible for the cost of returning the merchandise. It is the customer’s responsibility to return an item and we suggest sending it insured with a delivery confirmation as packages do get lost in the mail. There are no refunds on shipping or handling charges. Please enclose a copy of your original invoice or packing slip, note CLEARLY on it what you would like us to send you back for an exchange. There is a $5.00 reshipping charge to send your exchange back to you. If we made a mistake in shipping, there will be NO reshipping charge and return shipping will be refunded back to your credit card. This process can take up to 3-4 weeks. We will notify you via e-mail once your return has been processed. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement.

* If the returned items do not meet our return policy they will be shipped back to customer, and customer will be charged an additional shipping fee-No Exceptions.
* We reserve the right to change the policies without prior notice.
* Items that are not in the original packing will be subject to a $10 repackaging fee.

T-shirt and other apparel:
For health reasons and state laws, packaged tights that have been opened or tried on are not exchangeable or refundable.

Exchange Tip
If you need your exchange back faster, we suggest reordering what you need as a new order then return the unwanted merchandise with a note in a copy of the original packing slip, note the words "CROSS EXCHANGE" with the INVOICE NUMBER of your new order. Then the return will be credited back to your credit card and any refund fees will be waived.

FOR REFUNDS of any item: there is a 15% restocking charge. Shipping and handling is not refundable under any circumstances.
To make a refund or exchange by mail, please send the merchandise and your original payment receipt to:

ATT: Exchange or Return
Malevo Tango Essentials
7615 Belmont Ave.
Baltimore, Maryland, 21224

Please indicate whether you are returning or exchanging the product. If exchanging, indicate the product of your choice.

.

ˆ Top

Shipping info
Once your transaction is finish, allow 1-5 business days to process the order. You will be notified via email when the order goes to the warehouse for processing.
Shipping time = Process order time plus shipping option. You will receive an email that lets you know when the product is shipped.
Special orders: (See Special Orders info)

ˆ Top

Special Orders
Malevo Tango Essentials will take the purchase of special orders by phone only. All special orders are not returnable or exchangeable for any circumstances.
Special order covers customized shoes, from half-sizes, color, material (or combination of any), strap style, heel height and type, and sole.
Once the order is placed, the process to build the customized pair of shoes will be taking from 3 to 4 weeks considering the accessibility of the materials. Total process time, including the shipping should be within 5 to 8 weeks.
Surcharges may apply for the customized pair of shoes and the shipping and handling option from the manufacturer in Buenos Aires, Argentina to your mailing address.
We have an extended variety of models and products for customizing.
Once you make the purchase of the special order, and you receive the email confirmation with the details, it cannot be modified for any reason.

ˆ Top

Out of Stock Items
Malevo Tango Essentials tries to maintain in-stock and up-to-date all products of our inventory. If it is a situation that the customer purchases an out of stock product, Malevo Tango Essentials will communicate with the customer immediately via email or phone. The customer will have two different options to choose:
*- The customer will wait for the re-stocking of the product, with acknowledging the time of the re-stocking.
*- The customer can change the order of the out-of-stock product for another product or cancel the purchase and credit the purchase value to his/her account